Privacy Policy

Introduction

Welcome to Maison Douce. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us.

Who We Are

Maison Douce is a French patisserie located in Paris. For the purposes of the General Data Protection Regulation (GDPR), we are the “data controller” for personal data collected through this website.

• Business Name: Maison Douce
• Address: 123 Rue de la Douceur, 75001 Paris, France
• Email: bonjour@maisondouce.fr
• Phone: +33 1 23 45 67 89

Personal Data We Collect

We collect personal information in a few different ways:

1. Information You Provide Directly to Us

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.

• Contact Form: When you use our contact form, we collect your name, email address, optional phone number, and the contents of your message.
• Newsletter Signup: When you subscribe to our newsletter, we collect your email address.
• Booking/Special Orders: If you request a special order or booking, we may collect your contact details and information about your request.

2. Information Collected Automatically

When you navigate our website, we may collect certain information automatically from your device. This information does not reveal your specific identity but may include device and usage information.

• Log and Usage Data: Our servers automatically collect information such as your IP address, browser type, device information, pages you visited, and the dates and times of your visit.
• Cookies: We use cookies to help operate our site and for analytics purposes. Please see our "Cookies & Similar Technologies" section below for more details.

3. Information from Third Parties

We may receive information about you from other sources, such as public databases, social media platforms (like Instagram or Facebook if you interact with our pages), and third-party review platforms.

How We Use Your Personal Data

We use the personal information we collect for a variety of business purposes, including:

• To respond to your inquiries, questions, and comments.
• To manage and fulfill reservations, special orders, or event requests.
• To send you marketing and promotional communications, like our newsletter, if you have opted in.
• To analyze website traffic and user behavior to improve our website, products, and services.
• To maintain the security of our website and prevent fraud.
• To comply with our legal obligations, such as for tax and accounting purposes.

Legal Bases for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

• Consent: We will process your data if you have given us specific consent to use your personal information for a specific purpose (e.g., subscribing to our newsletter).
• Performance of a Contract: We may process your data when it is necessary to fulfill our contractual obligations with you (e.g., to process a custom cake order).
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for our internal analytics or to respond to your general inquiries.
• Legal Obligation: We may disclose your information where we are legally required to do so in order to comply with applicable law or a court order.

Cookies & Similar Technologies

Our website uses cookies, which are small text files placed on your device, to help it function and to collect data. We use them for:

• Strictly Necessary Cookies: These are essential for you to browse the website and use its features.
• Analytics and Performance Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously. We use tools like Google Analytics for this.

You can control cookies through your web browser's settings. Please note that if you choose to block certain cookies, you may not be able to sign in or use some features of our website.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

• Contact Form Data: Kept for up to 2 years to manage inquiries.
• Newsletter Subscribers: Kept until you unsubscribe.
• Analytics Data: Retained in an aggregated, anonymized form according to our analytics provider's policies.

Your Rights (For EU/EEA Residents)

Under GDPR, you have rights over your personal data. These include:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data.
• The right to object to processing – You have the right to object to our processing of your personal data.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you.
• The right to withdraw consent – You have the right to withdraw your consent at any time where we relied on your consent to process your information.

To exercise these rights, please contact us at bonjour@maisondouce.fr. You also have the right to lodge a complaint with a supervisory authority. In France, the supervisory authority is the CNIL (www.cnil.fr).

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by a "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this policy, you may email us at bonjour@maisondouce.fr or by post to: